Duties

Assist the installations Manager and wider team with planning, scheduling, and booking installations directly with customers, ensuring we meet our client’s KPIs and maximising company profit.

Have knowledge of all customer systems/portals.

Raising purchase orders to suppliers and sub-contractors

Have knowledge of all clients’ pre- and post-install compliance requirements and assist the Installation Team with the processing of post-installation paperwork.

Take telephone calls on behalf of the Installation Team and assist, where possible, with any services-related queries.

Report to all clients on proposed ETAs and update on any delays relating to installation.

Problem-solve failed installations; making sure they are resolved quickly with the correct department and re-scheduled.

Liaise with H&S manager to ensure all relevant sub-contractor certifications are valid and in place prior to booking them in for work.

Communicate with customers, suppliers, contractors, and team members in a polite and professional manner always

Skills & Experience

Computer literate

Highly organised and self-motivated

Excellent problem-solving skills

Comfortable communicating with installers and suppliers.

Able to work well within a team.

Attention to detail.

Excellent telephone manner

Full Driving Licence.

Experience in a warehouse environment.

High attention to detail.

Microsoft Office experience.

Flexible approach to work times and locations.

Self-motivated