Contract Services Co-ordination Assistant | Nene Warehouse Solutions
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Contract Services Co-ordination Assistant

Reference ID: Contract Services Co-ordination Assistant

Salary: £23,000   Hours: 40 Hrs a week (08:00am – 16:30pm)

Job Types: Full-time, Permanent

The Role

To carry out all the duties requested by the Division Manager and wider Contract Services management team with the interests of maintaining a high standard of services and compliance



  • Carrying out general administrative tasks on behalf of the contract services team, dealing directly with sub-contractors and clients to ensure we meet internal and external KPIs and maximise company profit.
  • Assist the Orders Operative with orders, monitoring stock levels, production lead times, and supply of materials direct to the end-user.
  • Work closely with the Orders Operative and other members of the team to quickly resolve any potential delivery issues.
  • Have knowledge of all customer systems/portals.
  • Have knowledge of all clients’ pre and post-install compliance requirements and assist the Contract Services Coordinator with the processing of post-installation paperwork.
  • Take telephone calls on behalf of the Contract Services Division and assist, where possible, with any services-related queries.
  • Report to all clients on proposed ETAs and update on any delays relating to installation.
  • Problem-solve failed installations, making sure they are resolved quickly with the correct department and re-scheduled.
  • Liaise with H&S manager to ensure all relevant sub-contractor certification is valid and in place prior to booking them in for work.
  • Communicate with customers, suppliers, contractors, and team members in a polite and professional manner always.

It is important to note that whilst the brief of this appointment is broad, the management team will not expect the candidate to do anything outside of their comfort zone that they had not been provided training for.


Skills & Experience

  • High attention for detail
  • Self-motivated
  • Excellent written and oral communication skills
  • Good planning and organisation skills
  • Working to tight deadlines
  • Experience with Office (Excel, Word, Outlook)
  • Experience with SAP (desirable)
  • Hard-working
  • Time-efficient


  • Company team-building nights out/events
  • Company Pension
  • Private Medical Insurance
  • A competitive salary
  • 25 Days holiday + Bank Holidays
  • Free on-sire parking
  • Be a part of a great, family business!

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

About Nene

Nene Warehouse Solutions is part of the Nene Group, a UK-family owned business and has been trading since 1974. We are based in the East Midlands, our employees are a key component of what makes us a great company, to find out more about Nene Click Here


Our Mission, Vision and Values

Find out more about our Mission, Vision and Core Values, as well as our Employee Values, Click Here

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